Associate Voice Consultant

UAE

Join our growing team as an Associate Voice Consultant and play a key role in delivering reliable and efficient voice solutions. You’ll be responsible for provisioning and supporting VoIP systems, ensuring seamless communication across the organization. This is an excellent opportunity to grow your career in voice engineering and unified communications.

Keys & Responsibilities:

Provision and configure voice systems, including VoIP phones, softphones, and unified communications tools.
Assign and manage phone numbers, extensions, voicemail, and call routing features.
Maintain accurate records of user voice configurations and update system inventory documentation.
Troubleshoot voice-related issues during user onboarding and provide first-level technical support.
Monitor performance of voice systems and escalate complex issues to senior engineers as needed.
Ensure compliance with voice security policies and manage user access controls.
Support integration of voice services with collaboration platforms (e.g., Avaya, Mitel, Alcatel, Microsoft Teams).

Qualifications & Skills :

Bachelor’s degree in IT, Telecommunications, or a related field (or equivalent experience).
1+ years of experience in voice engineering, IT support, or related roles.
Working knowledge of VoIP technologies such as SIP, RTP, and PBX systems.
Familiarity with platforms such as Cisco CUCM, Avaya, Mitel, Alcatel, or Microsoft Teams Voice.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
Strong attention to detail and ability to manage multiple onboarding requests simultaneously.

Preferred Certifications:

Avaya / Mitel / Alcatel Certification
Microsoft Teams Voice Certification
CompTIA Network+ or equivalent

Apply now