Senior Voice Engineer
UAE
Join our team as a Senior Voice Engineer and play a key role in implementing, managing, and supporting enterprise voice and unified communications platforms across complex environments.
Duties & Responsibilities:
- Implement and deploy enterprise voice solutions including Avaya Aura, Avaya IPO, Mitel, and Alcatel-Lucent Enterprise systems.
- Design dial plans, call routing, numbering schemes, and voice architectures.
- Execute upgrades, migrations, and technology refresh projects.
- Integrate SIP, PSTN, SBC, and third-party contact center solutions.
- Provide L2/L3 support, incident troubleshooting, and performance monitoring.
- Manage MACD activities, gateways, session management, and media resources.
- Ensure QoS for VoIP across LAN/WAN environments.
- Support voicemail, contact center, softphone, SIP trunk, PRI, and survivability solutions.
- Implement high availability, redundancy, and DR testing.
- Apply TLS, SRTP, patching, firmware upgrades, and security best practices.
- Maintain HLD, LLD, SOPs, and operational documentation.
- Coordinate with vendors for escalations and TAC cases
Qualifications & Skills:
- 6–8+ years of experience in enterprise voice engineering within multi-site or contact center environments.
- Strong hands-on experience with Avaya Aura (CM, SM, SBCE, System Manager), Avaya & Mitel Contact Center, Mitel MiVoice Business / MX-ONE, and Alcatel OXE / OmniPCX Enterprise.
- Good knowledge of SIP, H.323, ISDN, VoIP protocols, SBCs, media gateways, dial plan design, and call routing.
- Experience with QoS implementation and packet analysis (Wireshark).
- Solid understanding of WAN/LAN environments and voice quality troubleshooting.
- Avaya, Mitel, or Alcatel-Lucent certifications preferred.
- Strong analytical skills, vendor coordination ability, and capability to work in 24×7 support environments.
Apply now
