CASE STUDY ON ISHRAQ HOSPITALITY
Enhancing Guest Experience through Network
Infrastructure Upgrade
Customer name
Ishraq Hospitality
Sector
Hospitality
Properties
Crown Plaza Dubai – Deira
Holiday Inn Express, Airport
Holiday Inn Express, Jumeirah
Holiday Inn Express, Safa Park
Technology used
Aruba Central
Aruba Switches
Aruba WiFi
Client Overview
Client Overview
Ishraq Hospitality, a division of the Mohamed & Obaid AlMulla Group, owns and operates eight hotels in Dubai under Intercontinental Hotel Group’s, Crowne Plaza and Holiday Inn Express brands.
Client Objective
Ishraq Hospitality sought to enhance guest experience across its properties by replacing outdated network and Wi-Fi infrastructure. Their primary goal was to provide high-speed internet access to guests, addressing the growing demand for seamless connectivity in the hospitality sector.
Client Objective
Ishraq Hospitality sought to enhance guest experience across its properties by replacing outdated network and Wi-Fi infrastructure. Their primary goal was to provide high-speed internet access to guests, addressing the growing demand for seamless connectivity in the hospitality sector.
Client Challenges
Client Challenges
The client encountered several challenges with their existing infrastructure
Slow Internet and Intranet Speeds.
Cabling issues, including poor labelling, tangled cables, and lack of traceability.
Connectivity issues and frequent disconnections.
A demanding project timeline, requiring completion from material delivery to commissioning within three months.
Goals Achieved
Through our strategic approach, we successfully achieved the following objectives
Enhanced Guest Experience
Implemented high-speed internet and ensured full WiFi coverage across all guest areas, meeting the target of -65dB WiFi coverage.
Eliminated Guest Complaints
Achieved zero guest complaints regarding internet and WiFi speed, signifying a significant improvement in guest satisfaction.
Improved Infrastructure
Tested and standardized cable infrastructure with proper labelling, ensuring ease of maintenance and troubleshooting.
Zero Downtime Migration
Seamlessly migrated from the old to the new infrastructure without any disruptions to hotel operations.
Enhanced Network Availability
Provided better network availability in critical areas such as restaurants, kitchens, reservations, and spa facilities, optimizing hotel operations.
Conclusion
Through meticulous planning, targeted implementation, and thorough testing, we successfully transformed Ishraq Hospitality’s network infrastructure, significantly enhancing guest experience and operational efficiency across their properties. Our collaborative approach and commitment to excellence resulted in a seamless transition and a marked improvement in overall performance, setting a new standard for hospitality technology implementation.
” Creating an exceptional customer experience is our top priority, fostering loyalty and return visits to our properties. The seamlessly integrated WiFi solution, orchestrated by the HPE Aruba and Precedence teams, has significantly enhanced our customer experience. “
Stacy Samuel
Corporate Director Technology